Terms & Conditions
1. Eligibility
By accessing or using Obsydian’s Services, you represent and warrant that you meet the following eligibility requirements:
You are at least 14 years of age, or
You are accessing and using the Services under the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf
If you are under the age of 14, you may use our Services only with the involvement and permission of a parent or guardian. Obsydian shall not be held responsible for any unauthorized use of the Services by minors.
You further agree that:
All information provided by you, including but not limited to your name, contact details, billing and shipping address, and payment information, is true, accurate, current, and complete
You will promptly update your information if there are any changes to ensure it remains accurate
You will not impersonate any person or entity, or falsely state or misrepresent your identity or affiliation
Obsydian reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if we believe that the information provided is false, misleading, or violates these Terms.
2. Account Responsibility
When you create an account with Obsydian, you agree to take full responsibility for maintaining the security and proper use of your account. Your account is personal to you and should not be shared with others.
You are responsible for:
Maintaining the confidentiality of your login credentials, including your username, email, and password
Ensuring that access to your account is restricted to authorized individuals only
All activities, transactions, and actions that occur under your account, whether authorized by you or not
You agree to:
Immediately notify Obsydian in case of any unauthorized access, suspected breach, or misuse of your account
Ensure that you log out of your account at the end of each session, especially when using shared or public devices
Take reasonable steps to protect your account from unauthorized access, including using strong passwords
Obsydian shall not be held liable for any loss, damage, or unauthorized activity resulting from your failure to safeguard your account credentials.
We reserve the right, at our sole discretion, to:
Suspend, restrict, or terminate your account
Refuse current or future access to the Services
Cancel or hold orders associated with your account
if we believe that:
You have violated these Terms
Your account is involved in fraudulent, abusive, or suspicious activity
The information provided by you is false, misleading, or incomplete
In such cases, Obsydian may take necessary action without prior notice to protect its platform, users, and business interests.
3. Products & Pricing
At Obsydian, we strive to provide accurate and up-to-date information regarding our products, including descriptions, pricing, and availability. However, by using our Services, you acknowledge and agree to the following terms:
All products displayed on our website are subject to availability. While we make every effort to ensure that items listed are in stock, there may be instances where a product becomes unavailable due to high demand, inventory errors, or other unforeseen circumstances.
We reserve the right to:
Modify, update, or change product prices at any time without prior notice
Introduce, discontinue, or alter products, designs, or collections at our sole discretion
Limit the quantities of any products or services offered
We make every reasonable effort to accurately display the colors, designs, and details of our products. However, you acknowledge that:
Actual product colors may vary slightly due to differences in device screens, display settings, lighting conditions, and manufacturing variations
Minor variations in design, print placement, or finish may occur and shall not be considered defects
Obsydian reserves the right to refuse or cancel any order, whether confirmed or not, under the following circumstances:
Pricing or typographical errors, including incorrect product pricing or promotional offers
Stock unavailability after an order has been placed
Orders flagged as suspicious, fraudulent, or violating our Terms & Conditions
Errors in product information, including descriptions or images
In the event that your order is cancelled after payment has been successfully processed:
You will be notified promptly via email or contact details provided
A full refund will be issued to your original payment method within a reasonable timeframe
Obsydian shall not be held liable for any indirect loss, inconvenience, or damages arising from order cancellations or product unavailability.
4. Orders & Payments
When you place an order with Obsydian, you agree to comply with the terms outlined below to ensure a smooth and secure transaction process.
By submitting an order through our website, you confirm that:
All billing, shipping, and contact information provided by you is accurate, complete, and up to date
You are authorized to use the selected payment method
You understand that providing false or incomplete information may result in delays, cancellations, or refusal of your order
All payments made on Obsydian are processed through secure third-party payment gateways. These may include trusted payment providers that comply with industry security standards to ensure the protection of your financial information.
You acknowledge and agree that:
Obsydian does not store, process, or have direct access to your full payment details, such as your card number, CVV, or banking credentials
Payment transactions are subject to the terms and privacy policies of the respective payment service providers
In case of payment authorization failure, your order may not be processed
Once an order is successfully placed:
You will receive an order confirmation via email or other provided contact details
This confirmation does not guarantee acceptance of the order, and we reserve the right to review and verify all orders before processing
Obsydian reserves the right, at its sole discretion, to:
Refuse, cancel, or hold any order
Limit or restrict quantities purchased per customer, account, or address
Cancel orders suspected of being fraudulent, unauthorized, or in violation of these Terms
Request additional information or verification before accepting or processing an order
In the event that your order is cancelled after payment has been completed:
You will be notified promptly
A full refund will be initiated to your original payment method within a reasonable timeframe
Obsydian shall not be held responsible for delays or failures in payment processing caused by third-party payment providers, banking systems, or technical issues beyond our control.
5. Shipping & Delivery
At Obsydian, we aim to ensure a smooth and timely delivery experience for all our customers. However, by placing an order with us, you acknowledge and agree to the following terms regarding shipping and delivery:
All delivery timelines provided on our website are estimated and are intended to give you a general idea of when your order may arrive. Actual delivery times may vary depending on several factors, including but not limited to:
Your delivery location and serviceability
Availability of the product
Order processing time
Courier partner operations and logistics constraints
While we work closely with trusted logistics partners to fulfill orders efficiently, Obsydian does not guarantee exact delivery dates.
You acknowledge that:
Delays may occur due to circumstances beyond our control, including but not limited to logistics disruptions, weather conditions, natural disasters, public holidays, strikes, governmental restrictions, or other unforeseen events
Obsydian shall not be held liable for any delays in delivery caused by such external factors
Once your order has been shipped:
You will be provided with relevant tracking details, where applicable, to monitor the status of your shipment
It is your responsibility to ensure that someone is available at the delivery address to receive the package
Risk of loss and ownership of the product passes to you upon successful delivery of the order to the provided shipping address. This means that Obsydian is not responsible for:
Lost, stolen, or misplaced packages after delivery has been confirmed
Incorrect delivery due to inaccurate or incomplete address information provided by you
In cases where delivery fails due to incorrect details or multiple unsuccessful delivery attempts:
The order may be returned to us by the courier partner
Additional shipping charges may apply for re-dispatch
For more detailed information regarding shipping timelines, charges, and processes, please refer to our Shipping Policy, which may be provided as a separate page on our website.
6. Returns, Exchanges & Refunds
At Obsydian, we take pride in delivering high-quality products. Before placing an order, we encourage customers to carefully review product descriptions, size guides, and details to make an informed purchase.
Returns & Exchanges
All requests for returns and exchanges are subject to our Return Policy and the conditions outlined below:
Products must be unused, unworn, unwashed, and in their original condition
All original tags, labels, and packaging must be intact
Requests for exchange must be raised within the specified time frame mentioned in our Return Policy
We reserve the right to inspect returned items before approving any exchange. If the product does not meet our quality and return criteria, the request may be rejected.
No Refund Policy
Obsydian follows a strict no refund policy.
We do not offer monetary refunds once an order has been successfully placed and processed
This applies to all prepaid and Cash on Delivery (if applicable) orders
Eligible Resolutions
In cases where there is a genuine issue, such as:
Wrong item delivered
Defective or damaged product
Size issues (if exchange is applicable)
We may, at our sole discretion, offer:
Product exchange, subject to availability
Store credit or replacement of equal value
Right to Refuse
Obsydian reserves the absolute right to:
Reject any return or exchange request that does not comply with our policy
Deny requests where the product shows signs of use, damage, or tampering
Limit or refuse repeated or suspicious return/exchange requests
Important Notes
Customers are responsible for providing accurate details and selecting the correct size before purchase
Slight variations in color, design placement, or finish are not considered defects
Shipping charges (if any) are non-refundable
By placing an order with Obsydian, you acknowledge that you have read, understood, and agreed to this Returns, Exchanges & No Refund Policy.
7. Intellectual Property
All content available on Obsydian, including but not limited to:
Logos
Brand name and identity
Designs, artwork, and prints
Graphics, images, and visual elements
Text, descriptions, and written content
Product photographs, videos, and marketing materials
are the exclusive property of Obsydian and are protected under applicable intellectual property laws, including copyright, trademark, and design laws.
This protection applies to all content displayed on our website, social media platforms, marketing campaigns, and any other digital or physical materials associated with Obsydian.
Ownership & Rights
All rights, title, and interest in and to our content remain solely with Obsydian. Nothing in these Terms grants you any ownership or rights to use our intellectual property except as expressly permitted.
Restrictions on Use
You are strictly prohibited from engaging in any of the following activities without obtaining prior written permission from Obsydian:
Copying, reproducing, or duplicating any content
Distributing, publishing, or publicly displaying our materials
Modifying, altering, or creating derivative works based on our designs or content
Using our designs, logos, or visuals for commercial purposes
Exploiting our content for resale, branding, or business use
Using any content in a way that may harm the brand image or reputation of Obsydian
Unauthorized Use
Any unauthorized use of Obsydian’s intellectual property may result in:
Immediate termination of access to our Services
Legal action, including claims for damages, losses, and injunctions
Reporting of infringement to relevant legal authorities
Brand Protection
Obsydian actively monitors and protects its designs and brand identity. Any attempt to replicate, imitate, or misuse our creative assets will be treated as a serious violation of these Terms.
By accessing or using our Services, you acknowledge and agree to respect the intellectual property rights of Obsydian.
8. User Conduct
By accessing or using Obsydian’s Services, you agree to use the platform in a responsible, lawful, and respectful manner. You are solely responsible for your actions while using our website and services.
You agree that you will not:
Use the website or Services for any unlawful, illegal, or unauthorized purpose
Engage in any activity that violates applicable local, national, or international laws and regulations
Attempt to hack, breach, disrupt, or interfere with the security, functionality, or performance of our website, servers, or networks
Introduce or upload any malicious code, including viruses, worms, trojans, or any harmful software that may damage or affect our platform or users
Attempt to gain unauthorized access to any part of the website, user accounts, databases, or systems connected to Obsydian
Use automated systems, bots, or scraping tools to access or extract data from our Services without permission
Engage in any activity that could harm, disable, overburden, or impair our infrastructure or interfere with other users’ experience
Compliance with Laws
You agree to comply with all applicable laws and regulations while using our Services. Any misuse of the platform for fraudulent, abusive, or illegal activities is strictly prohibited.
Consequences of Violation
Obsydian reserves the right, at its sole discretion, to take appropriate action in response to any violation of these Terms, including but not limited to:
Suspension or permanent termination of your access to the Services
Blocking or restricting your account or IP address
Cancellation of any associated orders
Initiation of legal proceedings or reporting violations to relevant authorities
Obsydian shall not be held liable for any consequences arising from such actions taken to protect its platform, users, and business interests.
By using our Services, you acknowledge that you will adhere to these standards of conduct and use the platform responsibly.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Obsydian shall not be held liable for any damages or losses arising from your use of, or inability to use, our Services.
By accessing and using our website and purchasing our products, you expressly agree that Obsydian shall not be liable for:
Any indirect, incidental, consequential, or special damages, including but not limited to loss of enjoyment, inconvenience, or emotional distress
Any loss of data, loss of revenue, loss of profits, or loss of business opportunities, whether direct or indirect
Any delays, disruptions, or interruptions in the availability or functionality of our Services, including website downtime, technical issues, or system failures
Any damages resulting from errors, inaccuracies, or omissions in product descriptions, pricing, or other content
Any issues arising from third-party services, including payment gateways, logistics providers, or external platforms
Use at Your Own Risk
Your use of Obsydian’s Services is at your sole risk. While we strive to provide a seamless and secure experience, we do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.
Maximum Liability
In all circumstances, Obsydian’s total and maximum liability to you for any claims, damages, or losses shall be strictly limited to:
The amount actually paid by you for the specific product or service giving rise to the claim
This limitation applies regardless of the nature of the claim, whether in contract, tort, negligence, strict liability, or otherwise.
Legal Compliance
Some jurisdictions may not allow certain limitations of liability. In such cases, Obsydian’s liability shall be limited to the maximum extent permitted by applicable law.
By using our Services, you acknowledge and agree to this limitation of liability as a fundamental part of these Terms.
10. Disclaimer of Warranties
All products and Services provided by Obsydian are offered on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express, implied, or statutory.
To the fullest extent permitted by applicable law, Obsydian disclaims all warranties, including but not limited to:
Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Any warranties arising from course of dealing, usage, or trade practices
No Guarantees
While we strive to maintain high standards in our products and Services, we do not guarantee that:
The website or Services will be available at all times, uninterrupted, or free from delays
The operation of the website will be error-free, secure, or free from viruses or harmful components
Any defects, bugs, or issues will be corrected immediately or at all
·The information provided on our website, including product descriptions, pricing, or other content, is accurate, complete, or up to date at all times
Product Disclaimer
All products are designed and manufactured with care; however:
Minor variations in color, size, design, or finish may occur
Such variations do not constitute defects and are not grounds for claims unless explicitly stated
Use at Your Own Risk
Your use of Obsydian’s website, Services, and products is entirely at your own risk. You are responsible for evaluating the suitability of our products for your intended use.
Legal Applicability
Some jurisdictions may not allow the exclusion of certain warranties. In such cases, the above exclusions shall apply to the maximum extent permitted by applicable law.
By continuing to use our Services, you acknowledge and accept this Disclaimer of Warranties as part of these Terms.
11. Third-Party Links
Obsydian’s website and Services may contain links to third-party websites, platforms, or services that are not owned, operated, or controlled by us. These links are provided solely for your convenience and to enhance your browsing experience.
By accessing such third-party links, you acknowledge and agree that:
Obsydian does not endorse, guarantee, or assume responsibility for any third-party websites or their content
We have no control over the nature, availability, accuracy, or reliability of these external platforms
No Responsibility
Obsydian shall not be held responsible or liable for:
The content, information, or materials available on third-party websites
·Their privacy policies, data collection practices, or how they handle your personal information
Any transactions, interactions, or agreements you enter into with third-party providers
Any loss, damage, or harm arising from your use of or reliance on third-party services
User Responsibility
When you choose to access third-party links:
You do so entirely at your own risk and discretion
You are encouraged to review the terms, conditions, and privacy policies of those third-party platforms before engaging with them
No Liability for External Issues
Any issues, disputes, or claims arising from your interaction with third-party websites must be addressed directly with the respective third party. Obsydian shall not be involved or liable in such matters.
By using our Services, you acknowledge and accept that Obsydian is not responsible for any third-party links or external platforms accessed through our website.
12. Indemnification
By accessing and using Obsydian’s Services, you agree to indemnify, defend, and hold harmless Obsydian, its founders, employees, partners, affiliates, and service providers from and against any and all claims, liabilities, damages, losses, costs, or expenses.
This includes, but is not limited to, legal fees and expenses arising out of or related to:
Your use or misuse of the Services, including any activities conducted through your account
Your violation of these Terms & Conditions or any policies referenced herein
Your infringement of any intellectual property, privacy, or other rights of any third party
Any false, inaccurate, or misleading information provided by you
Any unauthorized or unlawful activities carried out using our platform
Scope of Indemnification
Your obligation to indemnify applies to all claims brought by:
Other users
Third-party service providers
· Government authorities or regulatory bodies
This includes any situation where your actions result in harm, loss, or legal exposure to Obsydian.
Defence & Cooperation
Obsydian reserves the right, at its own expense, to:
Assume the exclusive defence and control of any matter subject to indemnification
Require you to cooperate fully in the defence of such claims
You agree not to settle any claim affecting Obsydian without our prior written consent.
Continuing Obligation
This indemnification obligation shall survive the termination of your account or your use of the Services.
By using Obsydian’s Services, you acknowledge and accept your responsibility to indemnify and protect Obsydian from any claims arising due to your actions.
13. Termination
Obsydian reserves the right to take appropriate action to protect its platform, users, and business interests. By using our Services, you acknowledge and agree that we may, at our sole discretion, take action against your account or access under the circumstances outlined below.
We reserve the right to:
Suspend or permanently terminate your access to our website or Services
Cancel or refuse any orders, whether pending or confirmed
Remove, restrict, or deactivate your account
at any time, without prior notice, if we believe that you have violated these Terms & Conditions or engaged in any activity that may harm Obsydian or its users.
Grounds for Termination
Such actions may be taken in cases including, but not limited to:
Breach or violation of any provision of these Terms
Engagement in fraudulent, abusive, or suspicious activities
Providing false, misleading, or incomplete information
Misuse of the platform or interference with its proper functioning
Violation of any applicable laws or regulations
Effect of Termination
Upon termination or suspension:
Your right to access and use the Services will immediately cease
Any pending orders may be cancelled or placed on hold
We may retain certain information as required by law or for legitimate business purposes
No Liability
Obsydian shall not be held liable for any loss, inconvenience, or damages resulting from the suspension or termination of your account or access to the Services.
Survival of Terms
Certain provisions of these Terms, including but not limited to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law, shall survive termination.
By using our Services, you acknowledge and accept Obsydian’s right to enforce these Terms and take necessary action when required.
14. Governing Law
These Terms & Conditions, and any separate agreements through which we provide you Services, shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.
By accessing and using Obsydian’s Services, you agree that all matters relating to:
Your use of the website and Services
Purchase of products
Any disputes, claims, or legal proceedings
shall be subject to the applicable laws of India.
Jurisdiction
You further agree that any disputes, claims, or controversies arising out of or in connection with these Terms, including their validity, interpretation, or enforcement, shall fall under the exclusive jurisdiction of the competent courts located in Pune, Maharashtra
Dispute Resolution
Before initiating any formal legal proceedings, you agree to make a good-faith effort to resolve the dispute by contacting Obsydian through the provided contact details.
Obsydian reserves the right to seek legal remedies, including injunctive relief, in any jurisdiction if necessary to protect its rights, intellectual property, or business interests.
Compliance with Local Laws
You are responsible for ensuring that your use of our Services complies with all applicable local laws and regulations in your jurisdiction.
By continuing to use our Services, you acknowledge and agree to this Governing Law and Jurisdiction clause.
15. Changes to Terms
Obsydian reserves the right to update, modify, or replace these Terms & Conditions at any time, at our sole discretion, to reflect changes in our business practices, legal requirements, or service offerings.
Any changes made to these Terms will be:
Posted on this page with an updated “Last Updated” date
Effective immediately upon being published on our website, unless otherwise stated
Your Responsibility
It is your responsibility to review these Terms periodically to stay informed of any updates or changes. We encourage users to check this page regularly.
Acceptance of Changes
By continuing to access or use Obsydian’s Services after any modifications have been posted, you:
Acknowledge that you have read and understood the updated Terms
Agree to be bound by the revised Terms & Conditions
If you do not agree with any changes, you must discontinue use of our Services immediately.
No Separate Notification
Obsydian is not obligated to provide individual notifications for updates to these Terms. Your continued use of the Services will serve as your acceptance of any revised Terms.
By using our Services, you agree that it is your responsibility to stay updated with the latest version of these Terms.
16. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions, you may contact Obsydian using the details provided below. We are committed to addressing your queries in a timely and professional manner.
Customer Support
For general inquiries, order-related concerns, or support requests, you can reach us via:
We aim to respond to all queries within a reasonable timeframe. Response times may vary depending on the nature of the request and volume of inquiries.
Registered Address
For official correspondence, legal notices, or documentation, you may contact us at:
Communication Guidelines
By contacting Obsydian, you agree to:
· Provide accurate and complete information regarding your query
· Communicate in a respectful and lawful manner
· Avoid sending any spam, abusive, or harmful content
Obsydian reserves the right to refuse or limit communication in cases of misuse or inappropriate conduct.
Please note:
Customer support is available only for matters related to Obsydian’s Services and products
We may require additional information to verify your identity before addressing certain requests
By using our Services, you acknowledge that you may contact us for support and agree to the communication terms outlined above.